Frequently asked questions

Returns

I saw something online that I can no longer find. What happened?


It's possible that the item has been removed from the site due to stock levels or a change in season




Can I get an in-store refund for an item I purchased online?


You can exchange or get a refund for any item you order from simons.ca at the store of your choice with the exception of online-only items, which can only be returned via our website.




If an item isn't right for me, what do I do?


First, you must return the item to receive a refund. Then you must submit a separate order for the new item you wish to purchase.




If I want to make a return, will I have to pay shipping?


Returns from Canada are free.




How long do I have to request an exchange or a return for items purchased online?


For regularly priced items, you have a period of 30 days following the date of receipt and for sale items, you have a period of 10 days.




I need my order faster. Do you offer express shipping?


We are currently unable to offer express shipping. You should expect to receive your order in 7-10 business days in Canada.




Can I have my order shipped to an another address than my home address?


Yes. You may have your orders shipped to any valid Canadian address you choose. First, enter the shipping address in the "Shipping and Payment" section and then later on in the checkout process you can indicate your billing address.




Can I have items in the same order shipped to more than one address?


No. For the time being, items in the same order cannot be delivered to more than one address.





Shipping

What are the shipping rates?


Free shipping with purchases of $100 CAD or more. This offer is valid in Canada only, on merchandise ordered via the website excluding taxes and gift cards. Only $4.99 CAD for all other orders less than $100 CAD.




When will my order be delivered?


Regular shipping and shipping to store takes 7-10 business days in Canada.




Do you ship outside Canada?


Unfortunately we are only able to ship to Canada currently but don't worry, we're working on it!